In case the revision or the result of a justified complaint is for you as costumer not acceptable, you are welcome to approach the consumer conciliation board for public transportation.

In juridical conflicts with customers (§ 13 BGB), the

INVG has agreed to participate at the consumer conciliation board, following the consumer conflict settlement law.

The responsible consumer conciliation board for the INVG is:

söp - Schlichtungsstelle für den öffentlichen Personenverkehr e.V.

Address: Fasanenstraße 81, 10623 Berlin
Phone:    030.644 99 33-0
Fax:        030.644 99 33-10
E-Mail:    kontakt@soep-online.de

Website: https://soep-online.de/